How Can I Create an Account?

You can join Guard’s privileged world by clicking the “Sign Up” button located at the top right corner of our website and filling in the required information.

What Are the Benefits of Creating an Account?

The main advantage of having an account is that you do not need to re-enter your address information for each order.
Additionally, registered users who complete their purchases can track their shipments online.

How Can I Place an Order Online?

You can add the products you like to your cart and click on “Complete Order”.
Then, simply fill in the required information on the checkout page to finalize your order.

What Are Your Payment Options?

We offer two payment methods:

• Bank Transfer (Wire/EFT)
• Credit Card

If you choose bank transfer, you need to send the payment to one of the IBAN numbers provided on our website.
If you prefer to pay by credit card, you can complete your payment by entering your card details on the payment screen.

Is It Safe to Make Payments on Your Website?

Yes. Your credit card information is used only during the transaction process and is never stored in our system.
Therefore, shopping through Guard is completely secure.

Why Is My Card Not Approved?

Your credit card may be closed for online transactions, or your card limit may be insufficient.
We recommend contacting your bank in such cases.

Connection issues during payment may also cause this problem. Please ensure a stable internet connection and try again.

How Can I Check My Order Status?

You can contact us anytime via our phone number or email address available on our website.
Additionally, once your order is shipped, your tracking number will be sent to you via email.

Can I Change My Order After Payment?

Unfortunately, orders cannot be modified after payment is completed.
However, you may cancel your order and place a new one if needed.

Can I Change the Delivery Address or Recipient?

Yes, you can request an address or recipient change before your order is shipped by contacting us.