Can I change my delivery address?
For security reasons, delivery address changes cannot be made after the order has been placed.

Can my order be delivered at a later date?
Products ordered through our website are prepared within specific timeframes and shipped to your address as quickly as possible.
It is not possible to make any changes to the shipping date.

What should I check when receiving my shipment?
When receiving your order, please check the packaging carefully.
If you notice any damage or defects, you must request a Damage Report from the courier officer at the time of delivery.

What happens if the recipient is not available at the delivery address?
You can receive your order by presenting your ID and signature.
If the designated recipient is not available, the shipment may be received by other authorized personnel at the delivery address.

Can I change the courier company for my delivery?
We only ship orders through our contracted courier companies. Alternative shipping options are not available.

Does the courier deliver to my location?
Our contracted courier companies deliver worldwide.
However, delivery times and methods may vary for certain regions.

Who covers the shipping cost?
Shipping costs are not covered by our company. All shipments are sent freight collect (paid by the recipient).

After your order is placed, our team will contact you to confirm the courier details.
The shipping cost is collected by the courier company at the time of delivery.